Launched
GauVendi - CPP
GauVendi - CPP
Sell and personalize effortlessly with our call center solution. Send individualized proposals, automate options and inventory management for easy, personalized customer service.
Sell and personalize effortlessly with our call center solution. Send individualized proposals, automate options and inventory management for easy, personalized customer service.
Hotel
Hotel
Desktop
Desktop
Role
Role
UX/UI Designer
UX/UI Designer
Duration
Duration
20 weeks
20 weeks
Tools
Tools
Figma
Figma
Teammate
Teammate
Hien Cao (PM)
Hien Cao (PM)
Tran Pham (UX/UI)
Tran Pham (UX/UI)
Thu Bui (UX/UI)
Thu Bui (UX/UI)
About GauVendi Platform
About GauVendi Platform
The GauVendi Platform is an AI-powered desktop admin site for hoteliers and front-desk staff. It enables highly differentiated sales, individualized distribution, and innovative automation, resulting in over 20% higher revenues, 70% automation of manual reservation processes, and improved guest ratings.
Each feature (>15 tabs on the side menu and thousands of screens) has its own timeline to identify problems with clients (Mr. Mueller, Mrs. Carina), conduct research, brainstorm solutions, discuss with the PO/PM team, and clarify with the client.
The GauVendi Platform is an AI-powered desktop admin site for hoteliers and front-desk staff. It enables highly differentiated sales, individualized distribution, and innovative automation, resulting in over 20% higher revenues, 70% automation of manual reservation processes, and improved guest ratings.
Each feature (>15 tabs on the side menu and thousands of screens) has its own timeline to identify problems with clients (Mr. Mueller, Mrs. Carina), conduct research, brainstorm solutions, discuss with the PO/PM team, and clarify with the client.
The story
The story
Call-Pro Plus (aka CPP) is a product of the GauVendi Platform. CPP aims to assist front desk staff, who act as travel agents, in efficiently and accurately supporting guests with their room bookings. With the integration of AI, front desk personnel can access information and insights about guests who call in, provided they have stayed at the hotel at least once before. This enables them (front-desk) to offer personalized deals, making guests feel valued and ultimately building trust in the hotel's services.
Call-Pro Plus (aka CPP) is a product of the GauVendi Platform. CPP aims to assist front desk staff, who act as travel agents, in efficiently and accurately supporting guests with their room bookings. With the integration of AI, front desk personnel can access information and insights about guests who call in, provided they have stayed at the hotel at least once before. This enables them (front-desk) to offer personalized deals, making guests feel valued and ultimately building trust in the hotel's services.
Process
Process
1
1
Understand
Understand
2
2
Research
Research
3
3
Wireframe
Wireframe
4
4
UI design
UI design
5
5
Prototype & Test
Prototype & Test
Problems
Problems
The current users of GauVendi, including front-desk staff and travel agents, handle bookings via phone calls and input them directly into the Property Management System (PMS). This practice may limit the diversity in sales approaches, including the ability to provide tailored suggestions based on guest insights. GauVendi will leverage this issue to provide a solution through the use of CPP (No one has ever done it before).
The current users of GauVendi, including front-desk staff and travel agents, handle bookings via phone calls and input them directly into the Property Management System (PMS). This practice may limit the diversity in sales approaches, including the ability to provide tailored suggestions based on guest insights. GauVendi will leverage this issue to provide a solution through the use of CPP (No one has ever done it before).
Research
Research
Coming soon
